Let’s be honest. Good account management is kind of a super power: it’s an exhausting job demanding skills in ego management, trouble deflection, and the ability to (every once in a while) pull a rabbit out of a hat.
Building trust on both sides of the fence is key, but getting to that point means carefully and patiently building solid lines of communication. It’s too easy to be a bad account manager and simply apply a cookie-cutter approach to each and every client situation.
The Profit Specialist® Account Management Strategies (AMS) curriculum is here to help!
The best account managers are experts at “customer relationship management” in that they’re great at probing their clients in order to gain a better understanding of all issues affecting the health of the overall business relationship.
The Profit Specialist® Account Management Strategies training gives account managers a solid foundation in building skills to: