Learn Customer Relationship Management with the Account Management Strategies (AMS) Training Program

Clients And Vendors: Two Great Things That Sometimes Don’t Go Together


A RELATIONSHIP WITHOUT TRUST IS LIKE HAVING A PHONE WITHOUT SERVICE: YOU END UP SIMPLY PLAYING SILLY GAMES

Let’s be honest. Good account management is kind of a super power: it’s an exhausting job demanding skills in ego management, trouble deflection, and the ability to (every once in a while) pull a rabbit out of a hat.

Building trust on both sides of the fence is key, but getting to that point means carefully and patiently building solid lines of communication. It’s too easy to be a bad account manager and simply apply a cookie-cutter approach to each and every client situation.

The Profit Specialist® Account Management Strategies (AMS) curriculum is here to help!


BE MORE OF A DETECTIVE AND LESS OF A SALESPERSON

The best account managers are experts at “customer relationship management” in that they’re great at probing their clients in order to gain a better understanding of all issues affecting the health of the overall business relationship.

The Profit Specialist® Account Management Strategies training gives account managers a solid foundation in building skills to:

  • Analyze factors on both sides of the equation – your team and the clients’ – affecting the health of accounts
  • Analyze key client contacts and their roles
  • Develop an effective probing strategy to get at the root of issues
  • Manage conflict