In a Gallup 2015 article on the importance of customer engagement and brand promise, of the 18 million people they polled, 62% are not engaged with particular brands. And, over half of the population polled does not believe that companies they’re doing business with consistently deliver on their promises.
This means your customer engagement is a big, gaping hole through which your competition – both the competitors you have now and those in the future – can drive a truck through and steal your customer base away.
And who do you have working directly with your customers, making sure their needs are being met?
Your employees, that’s who.
The Profit Specialist® Customer Service Specialist Skills (CSSS) seminar teaches your customer service employees:
Our business simulations are engaging, connecting users to the very real decisions made every day by your company’s management through an interactive gaming situation. The simulation is done over one or more days, in teams, with each member taking on vital roles that are actually a part of your company’s strategy. Employees come away from the simulation informed, recharged, and educated about how their personal performance really does affect the company’s bottom line.